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Demand Readiness
Case Evaluation Memorandum
Prepared for Sarah, Esq. · June 2026 · Demand sent; carrier response window open.
Marcus Nguyen: Premises Liability in Shelby County, TN. On July 18, 2025, Mr. Nguyen slipped on an unmarked wet floor in a MetroMart store aisle in Shelby County. Surgical case with clean liability and ample coverage. Demand has been sent; the 30-day response window is being diaried.
On July 18, 2025, Mr. Nguyen slipped on an unmarked wet floor in a MetroMart store aisle in Shelby County. There was no warning cone. Store video shows the spill on the floor for more than twenty minutes with no cleanup. This demand is directed to Travelers as the general-liability carrier for MetroMart under a $1,000,000 per-occurrence policy. Premises cases turn on notice. The video answers that question. The spill sat unmarked for more than twenty minutes. No cone. No cleanup. A customer then fell on it.
A surgically repaired rotator cuff with clean liability on surveillance footage, under a $1,000,000 commercial GL policy. The complete record supports a six-figure demand.
The demand has been transmitted. Diary the 30-day response window and prepare for negotiation anchored on the surgical injury and the surveillance footage.